Shipping policy

Shipping Policy
At Simply Scentamental, we want your order to feel just as intentional as the ritual you’re creating. Below are the details of our shipping process and delivery timelines.

Processing Time (Made to Order)

Many of our items are handcrafted in small batches and prepared made to order to maintain freshness, quality, and consistency.
Please allow 3–5 business days for processing before your order ships.
  • Orders placed on weekends or holidays begin processing the next business day.
  • During seasonal launches, promotions, and vendor event weekends, processing times may be at the higher end of the 3–5 day window.

Shipping Methods & Delivery Times (After Shipment)

Delivery times begin after your order has shipped:
  • Economy Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day

Shipping Rates

  • Economy Shipping: Flat rate of $5.00
  • Expedited Shipping: Flat rate of $15.00
  • Overnight Shipping: Flat rate of $25.00
  • Free Economy Shipping: Orders $50+

Order Tracking

Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

Lost, Stolen, or Damaged Packages

Once a package is marked as delivered by the carrier, it is the carrier’s responsibility. However, we never want you to feel stuck.
If your order is lost, stolen, or arrives damaged, please email us at contact@simplyscentamental.com and we’ll help you troubleshoot next steps (including filing a carrier claim when applicable).

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

International Shipping

At this time, we do not offer international shipping.

Returns & Exchanges

For returns and exchanges, please refer to our Return Policy page.
If you have any questions, reach out anytime at contact@simplyscentamental.com—we’re here to help.